Shipping and Return Policy
At DimityShop, we are committed to providing you with a smooth shopping experience. Below are the terms of our shipping and return policy:
Shipping Policy
Processing Time: All orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or holidays. If we experience a high volume of orders, shipments may be delayed by a few days. We will notify you via email if there is a significant delay in the shipment of your order.
Shipping Rates & Delivery Times:
Shipping fees are calculated based on the weight of your order and the delivery location.
Standard shipping typically takes 5-7 business days for domestic delivery.
International shipping may take 10-14 business days, depending on the destination.
Order Tracking: Once your order has shipped, you will receive a tracking number via email to track your package.
Shipping Address: Please ensure that your shipping address is correct. DimityShop is not responsible for lost or delayed shipments due to incorrect addresses provided by the customer.
Return Policy
Eligibility for Returns:
Returns are accepted within 30 days of purchase.
Products must be unused, unwashed, and in the original packaging.
Items on sale or clearance are not eligible for return unless faulty.
How to Return:
To return an item, please contact our customer service team at [Insert Contact Email] within 30 days of receiving your order.
You will receive a return authorization number and detailed instructions on how to proceed.
Return Shipping:
You are responsible for the return shipping costs, unless the product is defective or incorrect.
We recommend using a trackable shipping service to return your items. DimityShop is not responsible for items lost during return shipping.
Refunds:
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed and applied to your original payment method within 7-10 business days.
Exchanges:
If you would like to exchange an item, please return the original item and place a new order for the item you wish to receive.
Exceptions:
Certain products such as bedding or home decor items with custom designs may not be eligible for returns. These exclusions will be stated clearly on the product page.
Contact Us
For any inquiries regarding shipping or returns, please reach out to us at:support@dimityshop.com
We are here to help ensure you are completely satisfied with your shopping experience at DimityShop.